Shipbu Return and Refund Policy for Logistics and Product Sourcing Services
This policy outlines the conditions under which Shipbu processes refunds, returns, or cancellations for its logistics and product sourcing services. Please read carefully to understand the eligibility criteria and processes.
1. Logistics Services Refund and Return Policy
1.1. Eligibility for Refunds
Refunds for logistics services may be processed in the following cases:
•Delayed Delivery: If Shipbu fails to meet the agreed delivery timeline due to reasons under its control.
•Damaged Goods During Transit: If the shipment is damaged while in transit and the issue is reported within 24 hours of delivery, with photographic evidence provided.
•Non-Delivery: If the shipment is not delivered to the specified address due to an error by Shipbu.
1.2. Exclusions
Refunds are not applicable in the following situations:
•Delays caused by customs, regulatory authorities, or force majeure events (e.g., natural disasters, strikes).
•Customer-provided errors in the shipping address or recipient information.
•Prohibited or restricted items, as per international shipping regulations.
1.3. Refund Process
1.Notification: Customers must notify Shipbu within 5 business days of the incident.
2.Documentation: Provide all relevant documents, including:
•Proof of delivery issues (e.g., photos, tracking reports).
•Description of the problem.
3.Review and Decision: Shipbu will review the case within 10 business days and communicate the resolution.
1.4. Refund Amount
Refunds will cover the shipping cost only if the issue is verified to be caused by Shipbu.
2. Product Sourcing Services Refund and Return Policy
2.1. Eligibility for Returns or Refunds
Shipbu will accept returns or process refunds for products sourced under these conditions:
•Defective or Damaged Goods: If the product arrives defective or damaged.
•Product Mismatch: If the product does not match the agreed-upon specifications or description.
•Quality Issues: If the product fails to meet agreed quality standards.
2.2. Exclusions
Returns or refunds will not be processed in the following cases:
•For customized or personalized products, unless defective or damaged.
•Damage caused by improper handling or storage after delivery.
•Disputes raised after 7 business days of delivery.
2.3. Return Process
1.Initiating a Return: Contact Shipbu within 7 business days of delivery.
2.Required Information:
•Order details and proof of purchase.
•Photos or videos showing the defect or damage.
3.Return Instructions: Shipbu will provide specific return shipping instructions. Returns must be sent to the following address for product sourcing services:
China Office:
河南省郑州市中原区农业路升龙天汇六号院西单元1106
2.4. Refund or Replacement
•Refunds: Processed within 10-15 business days after the product is returned and inspected.
•Replacements: Provided if feasible, based on product availability.
2.5. Return Shipping Costs
•Shipbu will cover return shipping costs for verified defects or damages.
•Customers will bear the return shipping costs for all other eligible returns.
3. General Terms
•Documentation: All claims must be accompanied by valid documentation for verification.
•Timeframes: Any claims beyond the specified timeframes (5 business days for logistics and 7 business days for product sourcing) will not be considered.
•Force Majeure: Refunds are not available for delays or damages caused by uncontrollable events, such as natural disasters or government actions.
4. Contact Information
For assistance with returns or refunds, please contact Shipbu support:
•Email: [email protected]
•Phone: +90 216 606 3131
•China Office Address (for Product Returns): 河南省郑州市中原区农业路升龙天汇六号院西单元1106